24-Hour Emergency Assistance
24-hour Emergency Assistance: On-call counseling and problem solving and/or immediate response for assistance at a person’s home due to a health/personal emergency.
Primary Caregiver: Person principally responsible for the care and supervision of the person. He/she must maintain his/her primary residence at the same address as the person and be named as an owner or lessee of the primary residence.
Non-Equipment
This service covers the following non-equipment services:
Immediate response for assistance at a person’s home
On-call counseling and problem solving
Equipment
This service covers the following equipment services:
Personal emergency response system (PERS) installation and testing
PERS device and monitoring
FAQ'S
What is included in your 24-hour emergency assistance service?
Our 24-hour emergency assistance provides immediate support for health or personal emergencies at a person’s home. This includes on-call counseling, problem-solving, and rapid response to ensure safety and well-being at any hour.
Who can request emergency assistance?
This service is available to individuals who are part of our care program and have identified emergency needs. The support is typically requested by the individual or their primary caregiver in case of a crisis.
What types of emergencies are covered under this service?
We respond to a variety of personal and health-related emergencies, such as sudden illness, injury, mental health concerns, falls, or other urgent situations where immediate assistance is needed to ensure the individual’s safety.
Who qualifies as a Primary Caregiver for this service?
A Primary Caregiver is the person who primarily takes care of and supervises the individual. They must live at the same address and be listed as either an owner or lessee of the home. Their involvement helps ensure better communication and coordinated emergency responses.
How quickly can emergency help arrive at the home?
Our goal is to respond as quickly as possible. While on-call support is available 24/7 by phone, in-person responses depend on the nature of the emergency and the caregiver’s location. We ensure all urgent calls are prioritized immediately.